Welcome to the Excellence Vip Lounge website of Laurel International SA, the data controller with registered office at Via S. Balestra 7, 6900 Lugano, Switzerland. The email address of our Privacy Office email@example.com Your privacy is very important to us and this is why we want to inform you of the methods by which we collect and use information concerning you.
We take great care over the processing and protection of the personal data of our Clients, Users, Suppliers, Collaborators and all those with which we engage in relations. For this reason, to guarantee maximum compliance with EU Regulation 2016/679, Excellence Vip Lounge has adopted a Privacy Organization Model.
Italian and EU legislation require personal data processors to inform data subjects about which data will be processed and about certain elements relating to the processing operations. Your personal information will be processed fairly, lawfully and transparently, without infringing on your privacy or your rights. In accordance with Articles 13 and 14 of EU Regulation 2016/679, we provide you with the following information.
WHAT IS THIS POLICY?
The methods of managing the website are described on this page with regard to the processing of the personal data of the users who consult it. This Policy is provided to those who interact with the web services supplied by Excellence Vip Lounge and accessible at: www.excellencelounge.com. The Policy is made available only for our website and not for any other websites that may be consulted by the user via links. The Policy is also in compliance with Recommendation no. 2/2001 , which the European authorities, for the protection of personal data, gathered as the Group established under Article 29 of EC Directive no. 95/46 , adopted on 17 May 2001, in order to identify certain minimum prerequisites for the on-line collection of personal data and, in particular, the methods, times and nature of the information that the Data Controller must provide to users when the latter connect to web pages, irrespective of the purposes of the connection.
#InBrief This Policy describes our privacy methods, including the type of information we gather on our visitors and users, how we gather it, what we do with it, how we protect it and the rights users have on their information.
WHAT INFORMATION DO WE GATHER?
Navigation data. The computer systems and the software procedures assigned to the functioning of this website acquire, in the course of their normal operation, certain personal data whose transmission is implicit in the use of the Internet’s communication protocols. This is information that is not collected in order to be associated to identified, interested parties but which, by its very nature, could, through processing and association with data held by third parties, allow the identification of the users. This category of data includes IP addresses or the domain names of the computers used by users who connect to the site, the addresses in the URI (Uniform Resource Identifier) notation of the resources requested, the time of the request, the method used to submit the request to the server, the size of the file obtained in reply, the numerical code indicating the status of the reply data from the server (correct outcome, error, etc.) and other parameters regarding the operating system and the digital environment of the user. These data are used for the sole purpose of extracting anonymous statistical information on the use of the site and to check its proper functioning. These data are deleted immediately after processing. The data could be used to ascertain Liability in the event of cyber-crimes to the detriment of the website.
Data provided voluntarily by the user. The optional, explicit and voluntary sending of information by filling in forms or sending electronic mail to the addresses shown on this website leads to the subsequent acquisition of the sender’s address and personal data, required to respond to the requests and/or provide the services requested, as well as any other personal data included in the correspondence (and in any attachments to it) or on the appropriate forms. The data will be treated with information technology and digital transmission methods in order to respond to the requests and/or provide the service requested.
#InBrief We gather two types of information: Personal Information (which can be used to uniquely identify a single person) and Non-Personal Information (which do not enable identification). We gather information regarding our users, visitors.
WHY DO WE GATHER THIS INFORMATION?
We gather this information to:
- Reply to your requests;
- Send you our newsletter;
- Provide and manage our services;
- Further develop, personalize and improve our services based on the common or personal preferences, experiences and difficulties of our visitors and users;
- Provide ongoing customer assistance and technical support to our users;
- Evaluate job candidates and comply with legal obligations.
#InBrief We gather and use this information in order to improve our services and make them more secure. We gather and use them to contact our visitors, users and job candidates, and comply with the laws in force.
WITH WHOM DO WE SHARE YOUR INFORMATION?
Excellence Vip Lounge may share your information with third parties (or provide access thereto) only in the following ways and in the following cases:
Third-party services. Excellence Vip Lounge has partnered with a number of selected service suppliers whose services and solutions complement, facilitate, and improve our own. These include hosting and server co-location services, communications, cyber-security services, billing and payment processing services, marketing services, fraud detection and prevention services, web analytics, newsletter distribution and monitoring services, session recording and remote access services, content providers and our legal and financial advisors. These third-party services may receive or otherwise have access to the Personal Information of our users, in its entirety or in part, depending on each of their specific roles and purposes in facilitating and improving our services and may use such information only for such purposes.
Fulfillment of legal obligations. Excellence Vip Lounge disclose or otherwise allow others access to your Personal Information pursuant to a legal request, such as a subpoena, legal proceedings, search warrant or court order, or in compliance with applicable laws, if we have a good faith belief that the law requires us to do so, with or without notice to you.
Social media features. Our website may include certain Social Media features and widgets, such as the “Facebook Like” button, the “Share this” button or other interactive mini-programs. These Social Media features may collect information such as your IP address or which page you are visiting on our website, and may set a cookie to enable them to function properly. Social Media features are hosted by a third party. Your interactions with these third parties are governed by their policies and not ours.
#InBrief We may share the information of our visitors and users with third parties, including service providers and officials charged with applying the law. The information may be shared exclusively as set forth in this Policy.
WHEN CAN WE CONTACT YOU?
Promotional messages. By signing up for our newsletter and providing your e-mail address or other contact information, you expressly agree to receive promotional messages via e-mail. If you do not wish to receive any promotional messages, please notify Excellence Vip Lounge at any time or follow the instructions for cancellation or interruption of your subscription contained in the promotional messages received.
Service and billing messages. Excellence Vip Lounge may also contact the user in the case of important information regarding services and the use thereof. For example, we may send you a notice (through any of the means available to us) if a certain service is temporarily unavailable due to maintenance; reply to requests for assistance or e-mails; send reminders or warnings regarding upcoming or late payments for your current or future subscriptions; or notify you of any important changes affecting our services. Users may not opt out of receiving service and billing messages.
#InBrief With express consent, users may receive our promotional messages and content. Users may choose not to receive promotional messages simply by contacting us or using our subscription cancellation options. We may also contact users via service or billing messages. Users may not opt out of receiving service and billing messages.
HOW LONG DO WE KEEP YOUR INFORMATION?
We may retain your Personal Information for as long as is needed to provide you with our services. We may continue to retain such Personal Information even after you deactivate your User Account and/or cease to use any particular Services, as reasonably necessary to comply with our legal obligations, to resolve disputes regarding our Users, prevent fraud and abuse, enforce our agreements and/or protect our legitimate interests.
#InBrief We may retain your Personal Information for as long as is needed to provide you with our services and for as long as necessary (for example, as reasonably necessary to comply with our legal obligations or to protect our legitimate interests).
YOUR RIGHTS AND HOW TO CONTACT US
We remind you that you have the right to obtain confirmation of the existence or otherwise of personal data concerning you and to know the content and origin thereof, verify its exactness, or request the supplementing, updating or correction of such data. You also have the right to request the deletion, conversion into anonymous form or blockage of data processed in breach of the law and, in any case, to oppose, for legitimate reasons, to the processing of such data. Requests should be made:
– via e-mail, to our Privacy Officer: firstname.lastname@example.org
– or by post, to Privacy Officer – Laurel International SA, Via S. Balestra 7, 6900 Lugano (Switzerland).
#InBrief Users may contact us via e-mail or post to access the Personal Information processed by us and request the correction or deletion of such data. We will reply to your request as soon as possible.